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authorFrançois Kooman <fkooman@tuxed.net>2016-06-28 09:54:31 +0200
committerFrançois Kooman <fkooman@tuxed.net>2016-06-28 09:54:31 +0200
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+---
+title: Bye Bye Skype
+published: 2016-06-28
+---
+
+Yesterday I closed my Skype account. In an attempt to reduce the number of
+services I use for communicating. It was getting out of hand. At last count
+there were at least 10 ways in which people can contact me. Madness!
+
+To close your Skype account you actually have to contact "Skype Live Support".
+There is no quick way to close your account. Reading this I got curious and
+decided to go through the process. You can read the transcript below.
+
+> Welcome to Skype Live Support. My name is Jeffrey B. In case we got
+> disconnected, simply click on the Chat Support Link and you will be
+> reconnected to us in no time.
+
+> **Jeffrey B: at 19:32:18**
+>
+> https://support.skype.com/support_selection
+
+> **Jeffrey B: at 19:32:18**
+>
+> With that being said, how may I help you today?
+
+> **François Kooman: at 19:32:37**
+>
+> I'd like to delete my skype account.
+
+> **Jeffrey B: at 19:33:00**
+>
+> Nothing to worry, I can definitely assist you with your request.
+
+> **Jeffrey B: at 19:33:00**
+>
+> I was wondering if there's a specific reason why you wish to close your
+> account?
+
+> **François Kooman: at 19:33:15**
+>
+> mostly privacy concerns :)
+
+> **Jeffrey B: at 19:33:36**
+>
+> I definitely understand the importance of your privacy. Let me help you
+> out.
+
+> **Jeffrey B: at 19:33:45**
+>
+> To start with, may I have your Skype name you wanted to delete and your
+> name please?
+
+> **François Kooman: at 19:33:51**
+>
+> fkooman
+
+> **François Kooman: at 19:33:54**
+>
+> François Kooman
+
+> **Jeffrey B: at 19:34:44**
+>
+> Thanks.
+
+> **Jeffrey B: at 19:35:25**
+>
+> Do you have an access to your email address in Skype?
+
+> **Jeffrey B: at 19:35:25**
+>
+> I'll be sending a code to your email that we have in file.
+
+> **François Kooman: at 19:36:01**
+>
+> I got an email "You just earned a new badge!"
+
+> **Jeffrey B: at 19:36:11**
+>
+> Okay.
+
+> **Jeffrey B: at 19:36:20**
+>
+> Kindly check your email address and read back the code to me so we can
+> pull up your account.
+
+> **Jeffrey B: at 19:36:20**
+>
+> Once you have it. Please provide me the code.
+
+> **François Kooman: at 19:37:05**
+>
+> 27272271
+
+> **Jeffrey B: at 19:37:59**
+>
+> Thanks.
+
+> **Jeffrey B: at 19:38:10**
+>
+> Perfect. I was able to access the account.
+
+> **Jeffrey B: at 19:38:16**
+>
+> Before we permanently delete your account, have you already removed
+> any personal details on your account page?
+
+> **François Kooman: at 19:38:43**
+>
+> no, that won't be taken care of by the account removal?
+
+> **Jeffrey B: at 19:39:39**
+>
+> The reason why you need to remove your personal details on the account
+> is because It takes up to 30 days to remove the customer's Skype Name
+> from the directory, during which time it will still show up in searches.
+
+> **Jeffrey B: at 19:40:05**
+>
+> Please Remove your information from the Personal Information and
+> Contact Details sections.
+
+> **Jeffrey B: at 19:40:05**
+>
+> Some fields are mandatory - replace the info in these with random
+> characters, because you won’t be able to save it if the fields are empty.
+> Click Save.
+
+> **Jeffrey B: at 19:40:05**
+>
+> Let me know Once you have removed it.
+
+> **Jeffrey B: at 19:42:12**
+>
+> Were you able to remove your personal details on the account?
+
+> **François Kooman: at 19:43:00**
+>
+> i think so, i changed my name to something random, but it still shows my
+> real name in the top bar
+
+> **François Kooman: at 19:43:05**
+>
+> but on the profile page it is changed
+
+> **Jeffrey B: at 19:43:38**
+>
+> Thanks for verifiyng.
+
+> **Jeffrey B: at 19:43:43**
+>
+> Just a heads up, once your account has been closed, it cannot be
+> reactivated and is permanently deleted.
+
+> **Jeffrey B: at 19:43:44**
+>
+> Your previous Skype Name cannot be re-used if you create a new Skype
+> account. And, It takes up to 30 days to remove the customer's Skype
+> Name from the directory, during which time it will still show up in
+> searches.
+
+> **Jeffrey B: at 19:43:44**
+>
+> With your permission. Can I delete the account?
+
+> **François Kooman: at 19:44:02**
+>
+> sure.
+
+> **Jeffrey B: at 19:44:16**
+>
+> Alright.
+
+> **Jeffrey B: at 19:44:21**
+>
+> I hope you find reasons to use Skype again, if that happens, we will be
+> more than happy to have you back!
+
+> **Jeffrey B: at 19:44:46**
+>
+> I can see that there is still Skype credits on the account. Would you like
+> me to still proceed?
+
+> **François Kooman: at 19:44:54**
+>
+> yes.
+
+> **Jeffrey B: at 19:45:00**
+>
+> Okay.
+
+> **François Kooman: at 19:45:14**
+>
+> you can transfer them to someone from my contact list :)
+
+> **Jeffrey B: at 19:46:04**
+>
+> As much as I would like to. We can only transfer a minimum of $2 Skype
+> credits on to another account.
+
+> **Jeffrey B: at 19:46:35**
+>
+> Upon checking, It shows that it is less than 2 euros I mean on the account.
+
+> **François Kooman: at 19:46:53**
+>
+> yeah, which is more than $2? :)
+
+> **Jeffrey B: at 19:47:38**
+>
+> It shows you have 1.97 euro on the account.
+
+> **François Kooman: at 19:48:02**
+>
+> which is about $2.17
+
+> **Jeffrey B: at 19:48:07**
+>
+> We will not be able to transfer it. The options on transferring Skype
+> Credits are 2,5 and 10.
+
+> **Jeffrey B: at 19:48:27**
+>
+> Since your currency is euro. We based it Euro.
+
+> **François Kooman: at 19:48:45**
+>
+> how convenient ;)
+
+> **Jeffrey B: at 19:49:01**
+>
+> I hope you understand.
+
+> **François Kooman: at 19:49:03**
+>
+> anyway, I don't care.
+
+> **François Kooman: at 19:49:09**
+>
+>
+> i don't, but whatever
+
+> **Jeffrey B: at 19:49:24**
+>
+> Alright.
+
+> **Jeffrey B: at 19:49:39**
+>
+> Can I go ahead and proceed with the deletion of the account??
+
+> **François Kooman: at 19:49:44**
+>
+> yes please.
+
+> **Jeffrey B: at 19:49:51**
+>
+> Thanks.
+
+> **Jeffrey B: at 19:50:18**
+>
+> Now that I have deleted the account.
+
+> **Jeffrey B: at 19:50:23**
+>
+> Before we end the conversation. Have I resolved your concern for today?
+
+> **Jeffrey B: at 19:50:23**
+>
+> Is there anything else that I can assist you with?
+
+> **François Kooman: at 19:51:11**
+>
+> i think i have more concerns now than before, but alright. Nice to go
+> through this process, I was kinda curious how it would go.
+
+> **François Kooman: at 19:51:23**
+>
+> I could have just changed the password and throw it away, but this was
+> fun.
+
+> **François Kooman: at 19:51:24**
+>
+> Thanks!
+
+> **Jeffrey B: at 19:51:34**
+>
+> You are most welcome. I understand.
+
+> **Jeffrey B: at 19:51:41**
+>
+> I'm so glad I was able to help. Have a great day and take care. :)
+
+> **Jeffrey B: at 19:51:45**
+>
+> It's been a pleasure assisting you today. I hope you continue to enjoy
+> Skype again. Again, this is Jeffrey B. Thank you for contacting Skype Live
+> Support, have a great day!
+
+> **François Kooman: at 19:51:48**
+>
+> Thanks, same!
+
+Anyway, it takes quite long to go through the process. But I managed!